Returns & Replacement Policy – Barqino

Customer satisfaction is important to us. If there is an issue with your order, we’re here to help.

Eligible Cases for Replacement

You may request a replacement if:

• 
  The product is damaged
  
• 
  The product is defective
  
• 
  You received the wrong item
  

Replacement Request Timeline

• 
  Requests must be made within 48 hours of delivery
  
• 
  Product must be unused, in original packaging, with all accessories included
  

Replacement Process

• 
  Once the issue is verified, a replacement will be dispatched
  
• 
  In most cases, replacements are shipped within 24–48 hours

For cosmetics (mascara, skincare, makeup) :

Opened or used cosmetic products are non-returnable and non-refundable due to hygiene and safety reasons.

For hygiene and safety reasons, we do not accept returns or refunds on opened or used cosmetic products.

💰 Refund Policy – Barqino

As we operate with Cash on Delivery, refunds are not standard practice.

When Refunds Are NOT Offered

Refunds are not provided for:

• 
  Change of mind
  
• 
  Incorrect address provided
  
• 
  Refusal to accept delivery
  
• 
  Delays caused by courier or customer unavailability
  

Exceptional Cases

In rare situations involving confirmed delivery issues or security concerns, a refund may be issued at our discretion after investigation.

Any approved refund will be processed only after product return and inspection.

🚫 Order Refusal & Failed Deliveries

If a customer refuses delivery without a valid reason:

• 
  The order may be blacklisted for future COD orders
  
• 
  Repeated refusals may result in account restriction